All internal (vendor = Outdoor Journal Tour) orders will ship within 7-10 business days** after your purchase is completed. These times can be extended during high peak times. (Note: special edition products listed as "Back-ordered" can take additional time - please refer to the exact product or inquire as needed)
We have several products on our site that are handled by our drop-ship distributor/printer Printify and Printful - and will indicated as such. These products will have processing/shipping times unique to each product. Due to the COVID-19 pandemic there have been production delays causing up to a 4 week lead time. You will receive shipping confirmation once your products have been shipped. Keep in mind, your products will ship as they are ready so if you order more than one item, it could arrive in separate packages. Please inquire if you have additional questions.
We are grateful to have you as part of our community and we are working hard to ensure the highest quality and quick shipping of your products! Please keep in mind that many of our emails are sent automatically and can end up in your spam folder. Before you email us, check to see if our email has been labeled SPAM. All #wehiketoheal orders are processed by 2 people. Please keep this in mind, especially during high volume times (the month of March and special projects), which may mean that processing takes a little longer.
All purchases are shipped either priority mail or first class mail with USPS
If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling. Be sure that you enter the correct address during checkout.
Orders can only be shipped to the address provided. We will cover all shipping cost that have occurred due to our own clerical error.
Depending on the size and nature of the product(s) you order, you will not always receive a tracking number. Items (such as shirts) weighing over 10oz will have a tracking number that you will receive with your shipping confirmation. You will always receive an automated email once your product is shipped.
If an item is damaged upon arrival, please contact us at firstname.lastname@example.org and include “DAMAGED” in the subject line along with pictures of damaged items and a screenshot of your receipt. This will help speed up the process of a replacement package and to file a claim with USPS.